Growth Guys charged twice or pending charge: what to do
Checked October 29, 2026 against the Growth Guys FAQ and contact page.
Per the vendor's FAQ, do not try to pay again while a charge is pending, because that can create a second charge.
- Contact the vendor with your order number (if you have one) and a screenshot of the charge showing amount, date and status, with your card details hidden.
What to send
- Your order number, if you received one.
- A screenshot of the charge showing the amount, date and status.
- Hide your card number before sending.
The vendor says it will check the charge against its records and either confirm your order or arrange a refund.
Is a pending charge a double charge?
The vendor says a pending charge on an order that did not go through is usually a temporary hold that your bank releases. How long that takes depends on your bank, so ask your bank if the hold is still showing after a few days.
Steps
- Stop. Do not retry the payment.
- Check for a confirmation email from [email protected], see confirmation not received.
- Gather the order number and screenshot.
- Contact the vendor through live chat or email.
If you paid with Bitcoin, note that payments of that type generally cannot be reversed the way card payments can, so check the order carefully before you send, see the Bitcoin guide.
Ready to order?
Enter the code at checkout. If you copied it, just paste it in the Promo code box in the order summary, then press Apply. It does not apply by itself. Confirm the discount line before you pay.
Common questions
What should I do if I was charged twice?
Do not pay again. Send the vendor your order number and a screenshot of the charge with card details hidden.
Is a pending charge the same as being charged?
The vendor says a pending charge on a failed order is usually a temporary hold that your bank releases. Timing depends on your bank.
Will I get a refund?
The vendor says it will check against its records and either confirm the order or arrange a refund.
Where do I send the screenshot?
Through live chat or email at [email protected], per the vendor's contact page.